Cancellation & Refund Policy

1. Overview

This Cancellation and Refund Policy explains how cancellations, rescheduling, and refunds are handled for Airbnb Ready furnishing and property setup services. This policy is part of your service agreement with us.

2. Deposits

A deposit is required to reserve your project dates and secure scheduling. The deposit amount and schedule are set out in your service agreement. Unless stated otherwise, deposits are applied toward your total project cost.

3. Cancellation by You

If you need to cancel your project, please notify us in writing as soon as possible. Deposit refunds are based on the timing of your cancellation:

• Within the first 2 hours of confirming your booking: your cancellation is free and you receive a full refund of your deposit.
• After the first 2 hours: 50% of your deposit will be refunded.

For cancellations after work has begun, work completed up to the cancellation point is billable. We will provide an accounting of completed work and applicable charges, and apply the deposit refund described above to any balance owed.

4. Rescheduling

If you need to reschedule, contact us as early as possible. We will make reasonable efforts to accommodate a new date based on availability. Rescheduling more than 7 days before the start date is typically accommodated at no charge; rescheduling within 7 days may be subject to a scheduling fee or loss of deposit at our discretion, depending on committed costs.

5. Cancellation by Airbnb Ready

If we must cancel or cannot complete a project for reasons within our control, we will refund amounts paid for services not performed. We are not liable for cancellations caused by factors outside our control (see Force Majeure).

6. Project Delays

Timelines depend on deliveries, property access, and scope. If a project is delayed due to late deliveries, unavailable access, or incomplete information, we will communicate the impact and may adjust scheduling. Costs caused by client-side delays (for example, re-staging crews or idle time) may be passed through at cost and documented in writing.

7. Refund Processing

Approved refunds are processed to the original payment method within 14 business days. The timing of the credit appearing on your account depends on your payment provider.

8. Force Majeure

We are not liable for delays or failures to perform caused by events outside our reasonable control, including natural disasters, severe weather, public health emergencies, labor disruptions, supplier failures, governmental actions, or other force majeure events. In such cases, we will work with you to reschedule or adjust the project fairly.

9. Changes to This Policy

We may update this policy from time to time. The version in effect for your project is the one referenced in your signed service agreement.

10. Contact Us

If you have questions about this policy, contact Airbnb Ready at airbnbreadyofficial@gmail.com or (714) 260-7552.